This thread should be used to request donation refunds for server removal or hard server resets on ALL servers.
Note: We only refund things that were bought with points that you bought with money, not from voting and playtime.
Please use the following format:
In game name:
Server requesting refund from:
What donations were made:
How long ago the donations were made:
Soft Reset details:
- Ranks themselves can be transferred over with a /ticket if not already there
- Claim Blocks will transfer automatically
- Items (including those from kits) may be moved via BetterRelocation.
- For any money balance remaining on the old map that you want transferred to the new one log a /ticket in game.
- Shop Plots - Since there is no way to get money back that was spent on shop plots you may log a /ticket for staff to sell it back to the server for you and then transfer that money to the new map.
- Multiverse worlds will be transferred but only the config, meaning when you login to the new map your world will be brand new there and generated with the same settings you set in the shop originally, anything that you may have changed with the world later on can be fixed for you by using /ticket
**We will not refund any donations made past 1 year of the date of request.
Hard Reset/Soft Reset definition
- Hard reset means you cannot transfer your items to the new map with BetterRelocation
- Soft reset means Items are allowed to be transferred with BetterRelocation to the new map